You collect your keys at the Housing Office Key Desk, which is located at Södra Huset, entrance B, floor 3 on Campus Frescati. When you come from the stairs, walk straight ahead through the corridor until you reach the key desk. Opening hours are Monday-Friday 09.00-16.00. Please note that you cannot collect your keys before the day stated on your rental contract.

Contract Cancellation

Late cancellation of a contract before arrival is charged one monthly rent.

Termination of contract

During the time of lease the tenant has a notice time of two full calendar months. Notice to the apartment/room must be made by the tenant on their accommodation account ( The tenant is required to pay rent for the whole cancellation period.

Contract Extension

If the tenant informs the Housing Office at least three months before the end-date of the contract, an extension is possible. However, the maximum rental time is one year, so the extension is only possible when the original contract is for less than one year. Please note that the tenant will not receive any reminders about the possibility of applying for an extension.


The tenant agrees to pay the rent according to the information provided by the landlord. The tenant has personal responsibility for paying the rent on time and in full. If the rent is not paid in full or on time the tenant may be evicted.

Rent is charged per month in accordance with the starting and ending dates of the contract. Rent is always paid in advance for the following month. The rent includes water, heating, electricity and internet. The rent may be raised during the lease period due to increased costs and/or yearly rent increases from our landlords.

Rent is paid online by logging into your accommodation account at Please pay the rent by credit or debit card. If you have any problems with the card payment, the landlord must be notified direclty.

General regulations

  • The tenant shall do everything necessary to maintain healthiness, good order and condition in the property. The landlord has the right to gain access to the apartment/room without delay to perform urgent inspections and carry out improvement measures that cannot be postponed without causing damage. The landlord guarantees the tenant accommodation during the whole contract period but cannot guarantee that it will be in the same room/apartment.
  • The landlord reserved the right to contact the tenant’s home University or their department at Stockholm University in case the rent is not paid on time or in full, if the cleaning instructions have not been followed upon departure, if the keys are not returned on time, if the tenant does not pay for a lock change or if the tenant breaks any of the instructions or regulations provided by the landlord.
  • Tenants living in a housing area have to be considerate to one another and to the surroundings, and this is extra important when the common areas are shared. For most people this is a question of common sense. In some situations it can however be helpful with common rules to refer to. The rules below are what we ask our tenants to follow in order to keep a good ambiance.
  • Only the tenant has the right to occupy the apartment. Double occupancy may be allowed after an agreement has been made with Stockholm University in some specific areas, however only family members will be accepted. Stockholm University reserves the right to deny double occupancy. Double occupancy that has not been authorized by Stockholm University will cause an immediate termination of the contract.
  • There is always a fee of 500 SEK added to the rent when there is double occupancy. This is covering the extra wearage of the apartment as well as extra usage of water and electricity, plus an extra set of keys.
  • The tenant is not allowed to sublease the apartment/room. Unauthorized subletting of the apartment or room will cause an immediate termination of the rent contract.
  • Damage to the apartment/room or inventory needs to be reported to the Stockholm University immediately.
  • Damage that is caused by the tenant or has become manifest only after the final inspection will be charged to the tenant.
  • Problems in the apartment/room (electricity, plumbing, ventilation, etc.) need to be reported with no delay to the Stockholm University by filling out a maintenance request online (
  • Bicycles or other objects must not be left blocking entrances or staircases.
  • It is forbidden to flush down objects, which could block up the drains of the toilets or to empty cooking oil, coffee grounds, etc. in the kitchen sink. Any costs related to this will be charged the tenant.
  • Follow the rules for the disposal of garbage for your area and leave your garbage in the respective containers.
  • Objects left behind after a tenant's departure will be disposed of by Stockholm University.
  • The house caretaker must always be allowed to access the accommodation in case of an emergency  (even if the tenant is not home).
  • All copying of keys to Stockholm University’s rooms or apartments is strictly forbidden.


Music, dancing or other loud noise that might inconvenience other tenants must not be performed between 22.00 and 07.00. If the tenant breaks this rule they will receive a written complaint from the landlord and depending on the severity of the disturbance may result in an immediate termination of the rent contract.


Smoking is not allowed in our rooms and apartments, nor in the common areas.


Pets are not allowed in our accommodation areas.

Common areas

Everyone using common areas (shared kitchen, tv-rooms, toilets, showers, laundry rooms, corridors) is responsible for keeping them clean and leaving them in good order after use.

Household waste

Waste-bags with household waste must be securely tied so that they do not leak and cause a bad smell. They must not be placed in the stairwell but be placed in the assigned garbage room.

Keep the doors closed

Check that the front door closes behind you when you go in and out of the corridor and the building, to make it more difficult for burglars and uninvited guests to enter. This is very important when living in a corridor, where conflicts may arise if food or private belongings disappear. Always keep the door to your accommodation locked and keep all windows closed if you are not home.


Any vermin (rats, ants, cockroaches, bedbugs etc) must be reported immediately to Stockholm University. Pest control is free of charge and will not cost the tenant anything.

Home Insurance

Stockholm University recommends all tenants to sign their own home insurance (hemförsäkring) regarding property and liability as the insurance coverage paid for by Stockholm University is limited to the furnishing of the apartment/room and does not cover the tenant's personal belongings or liability. Home insurances are sold by most insurance companies in Sweden.

If you are in Sweden for a shorter peroid of time (less than one year), we recommend that you take out a householders’ comprehensive insurance. As you will not have a Swedish personal identity number in this case, you might find it difficult to take out insurance in Sweden. It is therefore recommended that you buy a householders' comprehensive insurance before you leave your country.

As the tenant, you are responsible for your accommodation, irrespective of whether or not you are to blame for any damage, or if damage is caused by your friends. No consideration can be taken in regard to whether the damage is the result of carelessness, an accident or some deliberate act. As the legal tenant you will be held responsible for payment. If you have a householders´comprehensive insurance or a housing insurance it should cover all or some of this costs. Note also that neither the landlord nor Stockholm University can be held responsible for any theft or loss of your personal possessions and this includes your room/apartment keys.

Heating, hot water, and electricity

Unless otherwise agreed, the landlord will provide heating, hot water, and electricity except during the time when necessary overhauls or repairs are being carried out on boilers or other heating sources, heat exchangers, etc., and appurtenant heating/water pipes. The work shall, however, be performed as quickly as possible.


Internet is included in the rent. The tenant is not entitled to a rent reduction if the Internet is not working for a few days. The tenant is also responsible to contact the internet provider themselves if the internet is not working properly. The landlord will provide the tenant with contact information to the internet provider.

Laundry room

The tenant must book the laundry room by going to the laundry room- the tenant cannot book the laundry room online. The tenant is responsible for following the rules and regulations in the laundry room and to clean up after themselves after using the facilities.


All apartments are furnished with basic furniture. Blankets, sheets, pillows etc are not included.


Lost keys, plumbing, heating, sanitary and elevator problems after office hours.

If you have an emergency on weekdays between 16:00-07:00, or during the weekend, you must call the emergency phone number for your respective housing area. Please observe that this number must only be used for problems that risk causing damage to property or person if they are not taken care of immediately. When there is no immediate danger, you should wait and contact Stockholm University during office hours. Costs for consulting emergency service for non-urgent issues will be charged to the tenant.

Additional information may be posted at the entrance of apartment buildings.

Emergency phone numbers:

  • Bondegatan: 08-714 82 10
  • Docentbacken: 08-18 70 00
  • Fjällis: 020-212 112
  • Kurland: 08-458 10 11
  • Nora Torg: 070-562 36 03

Lost keys

If you lose your keys you should immediately inform Stockholm University by filling out a maintenance request online ( If you loose your keys after office hours you should call the emergency number for your respective area. The lock/s will be changed if keys are lost. The cost for the change of lock/s and keys is 4000 SEK or more, and is to be paid by the tenant.


For reporting non-urgent maintenance problems, or for reporting urgent maintenance problems during office hours, please log into your accommodation account at and file a maintenance request.


We kindly ask you to empty your room/apartment and return the keys to the key desk at the latest at 09.00 the day after the date of departure stated on your contract. The Housing Office Key Desk is located at Södra Huset (Entrance B, Floor 3) at Stockholm University. If you do not return your keys on time, we will be forced to make a lock change and you must pay the cost of up to 6000 SEK.

The Housing Office Key Desk is open Monday-Friday between 09.00-16.00. If you arrive when they are closed, the keys can be dropped in the Key Box located on the right side of the elevators, when Södra Huset is open (see information below). Remember that you must put your keys in an envelope and write your name, address and room-/apartment number on it before you put it in the Key Box

Södra Huset opening hours:

Monday-Thursday: 06:30-22:00

Friday: 06:30-20:00

Saturday-Sunday: 08:00-18:00

(closed on public holidays)


A week before the expiration date of your contract you will receive cleaning instructions by email. Before leaving your apartment/room we ask that you follow the instructions for the respective accommodation area.

The tenant undertakes to clean the room/apartment thoroughly and leave it free from any of his/her personal belongings. The tenant must compensate the landlord for any willful damage the tenant causes to the room/apartment of its fittings and reimburse the landlord any missing or lost fixtures. The tenant must return all keys upon departure.

After your departure a representative of Stockholm University will inspect the accommodation. Please remember that if you do not leave the apartment in satisfactory condition you will be charged a cleaning fee of up to SEK 3500.