Contact
We’re happy to be part of your student experience and are here to help you with any questions you may have before, during, and after your studies.
On this website, you’ll find answers to many of the most common questions about your studies. We recommend starting there – it’s often the quickest way to get help. If you still have questions, we’re of course here for you.
Drop-in visits
Do you have a quick question? You’re very welcome to stop by without an appointment during our opening hours – this is the fastest and easiest way to get help.
If you prefer, you can also book an appointment to visit us at another time, even when the office is closed.
Drop-in hours
Monday–Thursday, 1:00–3:00 PM
Address
E315, Svante Arrhenius väg 20C
When contacting us, please make sure to include:
- your full name (as registered in Ladok)
- the course and/or programme your question concerns.
We use a shared email address so your question reaches the right person as quickly as possible.
Please send your email to info.big@su.se. One of our staff members will reply or forward your message to the appropriate colleague.
Important information about sensitive personal data
Please do not send sensitive personal data by email. As a public authority, we are not permitted to handle sensitive personal data via email.
If you need to share information such as details about your health, please book an in-person meeting with one of our study counsellors instead. They are bound by confidentiality.
Study Adminstrators
For most practical questions related to your studies at BIG, you are very welcome to contact our study administrators.
You can contact us, for example, if you:
- are having problems with course registration (read more about registration)
- want to collect an exam you have taken
- need a study certificate or other official documents (read more about study certificates)
- have questions about course administration or study-related procedures
We are happy to help and will do our best to get back to you as soon as possible.
Study Counsellors
You are welcome to contact a student counsellor if you would like advice or support, or if you wish to book a meeting to talk about:
- choosing your courses
- career opportunities
- challenges or difficulties in your studies
If your enquiry involves sensitive personal data, please do not include this in your email. Instead, we recommend booking an in-person meeting.
All student counsellors are bound by confidentiality.
Education coordinator
Our education coordinator provides support with study administration and practical matters. This may include, for example:
- assessing applications
- answering questions about insurance and other practical aspects of your studies
Administrative Programme Directors
The administrative programme directors can answer questions related to the department’s educational offerings, policy decisions, and guidelines.
Laboratory Assistant
The laboratory assistant ensures that teaching laboratories and equipment function properly. This includes preparing materials and helping to create a safe and well-organised laboratory environment for both students and teaching staff.
Community Outreach Officer
The community outreach officer answer questions concerning Biology education and job market and help students finding their way trough the Swedish system of courses and degrees.
Last updated: 2026-04-13
Source: Department of Biology Education