IT support

Do you need help with software or logging in? Here you can find information on where to turn for assistance and general IT support

Questions about Canvas at the start of the semester

At the start of the semester, there are usually more questions about our new learning platform, Canvas.

If you have any questions about Canvas, please start by reading:
Information about Canvas and FAQs for students

If you need help with Canvas:
Contact Canvas support via Serviceportalen

Serviceportalen

Help yourself to information, manuals and how-to videos for IT and software.

Serviceportalen

IT-support

Get answers about your university account and card and wireless networks. You can also find out more about  printing, scanning, copying and general questions about IT for students.

Contact IT-support via Serviceportalen

Frequently asked questions

If you have not yet received or do not have access to your university account you can contact IT-support via email or telephone 08-16 1999. See below for phone hours.

If you are a new student and have just activated your university account, it may take a couple of days before you have access to Serviceportalen and other IT resources.

For questions or issues regarding admission, registration, or results in Ladok, please contact your department.

Visit this link for a list of departments

If you have lost your username and/or password, you can reset it via su.se/activate, where several different methods are available to verify your identity.

su.se/activate

For safety purposes we NEVER give out login information by phone or email.

Your university account is your gateway to IT services at Stockholm University as a student. It gives you access to the wireless network, Office 365, and more.

Note: It is important that you keep track of your username and password as you will need them when you take your exams. Make sure you can log in before you get to the examination room, otherwise your exam will be forfeited.

University account

Last updated: 2026-08-17

Source: IT Services

Cookie settings

By allowing third-party services, you accept their cookies and the use of tracking technologies necessary for them to function properly.