Housing Office FAQ and contact
Here we list some of the most asked questions regarding the accommodation provided by Stockholm University.
Information regarding Spring semester 2021
Until what date can i apply?
The official application period for student housing spring semester 2021 for exchange students is between 19th and 26th of October. Due to late nominations because of Covid-19, we will however keep the application open until further notice.
Can I cancel the contract before I arrive?
The first rent payment is usually not refundable; however we have made two exceptions for this semester due to covid-19.
1. If the department you will visit at Stockholm University decides to have distance learning during spring semester 2021, and your scholarship or study grant is withdrawn due to this, you will be able to cancel your accommodation and receive the first rental payment back. In such case, you will have to provide written proof confirming that your scholarship or study grant was withdrawn for this reason.
2. If you cannot get to Stockholm due to travel restrictions imposed by the Swedish government against your home country, you will be able to cancel your accommodation offer and receive the first rental payment back.
Can I rent accommodation for only one part of the semester?
All student accommodations are rented on a semester basis. This means that all accommodations for the spring semester 2021 will be rented between 17th of January and 11th of June. It is therefore not possible to rent accommodation for only one part of the semester.
What precautions are taken by the Housing Office due to covid-19
For updated information regarding cancellations and precautions that are taken due to Covid-19, please see https://www.su.se/english/about-the-university/information-on-covid-19/questions-and-answers-about-the-new-coronavirus/faq-for-those-renting-university-housing-during-the-spring-2020-with-respect-to-covid-19-1.517179
How do I apply?
If you are an exchange student on a university agreement, you will receive information via email on how to apply. Please also read apply for accommodation exchange students.
If you are not an exchange student on a university agreement, please see information on how to apply at apply for accommodation other international students.
When can I apply?
The application period of the autumn semester opens on 18th of May and the application period for the spring semester opens on 18th of October. Please note that it is not possible to apply for accommodation before these dates.
Are all students eligible to apply for accommodation?
All international students at Stockholm University are eligible to apply for accommodation from the Housing Office, however please note that there is a considerable housing shortage in Stockholm. Therefore, during the autumn semester we generally can only offer accommodation to the prioritized groups, which are exchange students from partner universities and master students with a scholarship from Stockholm University Scholarship Scheme
What assistance does the Housing Office offer for students with disabilities?
The Housing Office at Stockholm University have a number of disability accessible accommodations. These accommodations are reserved for those in need of this. These accommodations are built and adjusted based on guidelines from the Swedish National Board of Housing, Building and Planning. This includes doors and bathrooms accessible for wheelchair. If you are in need for any extra adaptations in the accommodation due to disability, please contact firstname.lastname@example.org for further assistance.
What assistance does the Housing Office offer for students that do not receive accommodation?
Since we cannot offer housing to all that apply, we have compiled a list of advice on how to find housing on the private market.
We are happy to answer any questions regarding housing on the private market, however please note that we are unable to provide any legal advice.
When I apply I cannot choose any preferences. What is the problem?
You have most likely applied for accommodation before the application period has opened (18th of May for the spring semester and 18th of October for the autumn semester). If the problem should remain when the application period is open, please take a screenshot and email us at email@example.com
How do I fill in information regarding SU Coordinator and home university if I am a master student?
Since the application form is made primarily for exchange students, please fill in the details as follws:
• SU Coordinator Name: write the name of your master program
• SU Coordinator E-mail: firstname.lastname@example.org
• Home University Name: Stockholm University
• Home University Coordinator Name: write the name of your master program
• Home University Coordinator E-mail: email@example.com
What can I do if I cannot log in to my user account?
I have applied for accommodation, but need to update some details. Can I do this myself?
I have applied for accommodation. When will I receive an offer?
Exchange students: If you have applied for accommodation before the deadline, you will receive an e-mail from the Housing Office stating whether you have received an accommodation offer in the first round or not. This email will be sent before June 30 (for the autumn semester) or before November 30 (for the spring semester).
Other international students: For other international students accommodation is offered according to a waiting list after all exchange students have received an offer, so we cannot give you a specific date if and when you will receive such an offer.
How do I accept an offer?
You accept the accommodation offer by logging into your online accommodation account. By accepting the accommodation offer on the website, you agree to comply with the conditions in the rent contract as well as the terms and conditions. The contract is signed with an electronic signature and you will hence not sign a rent contract in paper form.
What happens if I reject an accommodation offer?
Please note that each student will only receive one accommodation offer, so if you reject the offer you will not receive any more accommodation offers from us. Please also note that it is difficult to find housing on the private market and fraud is unfortunately common, so we strongly recommend you to accept our offer.
Rent and payments
What is included in the rent?
Heating, cold water, hot water, electricity and internet (not Wi-Fi) is included in the rent. Excessive use of electricity will be charged extra.
When is the first rent due?
The rent is paid in two installments, and the first installment is to be paid in advance before your arrival. The due date of the first installment is specified in your rental contract.
How is the rent paid?
How do I pay the rent if I do not have a credit or debit card?
I paid the rent but my user account still states that the payment is not done, should I try again?
Am I allowed to share the accommodation with my family or a friend?
It is only permitted to share your accommodation if you are renting a studio at Idun, however this must be approved by the Housing Office. Children is however not permitted in any of our student accommodations.
Can I have a guest in the accommodation?
You are allowed to have temporary guests staying in your room at some areas, please refer to your contract for information on regulations in your accommodation area.
I am going on a vacation/back home for a while. Can I sublet my apartment?
No. Subletting of the accommodation is strictly forbidden at all accommodation areas, and can lead to termination of the contract.
Can I cancel or extend the contract?
The student rent contracts have set starting and ending dates, however it is possible to terminate the contract with three calendar months advance notice.
It is also possible to extend the contract for a second semester and/or for the summer. Your rent contract will not be extended automatically, so you must make an extension request by logging into your online accommodation account. Please note that extension requests can only been done after you have moved in.
All students that are here longer than one academic year may only rent housing during their first academic year of studies, and accommodation can only be rented for a maximum of 2 semesters.
Is it possible to change to another accommodation?
No, it is unfortunately not possible to change to another accommodation. If you have received an accommodation offer and reject that offer, you will not receive any more offers from the Housing Office.
Arrival and departure
When can I pick up my keys?
Your accommodation keys can be picked up at the earliest by the starting date of your contract. During the start of each semester we arrange arrival days and welcome activities together with the student services. Please refer to arrival information for an update on when and where keys can be picked up.
What happens if I arrive after the arrival days?
Can I send luggage to the Stockholm University or the accommodation before my arrival?
No, it is unfortunately not possible to send luggage to Stockholm University or the accommodation before your arrival. For more information regarding post and packages, please read general information for tenants.
I would like to leave some useful items for the next tenant when I depart. Is this allowed?
You are not permitted to leave any personal items in the accommodation after you have moved out, except for kitchen inventories in good condition (no electrical appliances) and router/ethernet cable. For other items you want to get rid of when you move out, please see our Waste separation guidelines (348 Kb)
How do I report a problem in my accommodation?
For any maintenance issues during office hours (weekdays 08:00-16:00), please make a maintenance request on your online accommodation account.
For emergency issues (risk for person or property) outside of office hours, please contact your property manager directly by calling the emergency phone number:
• SSSB (Idun, Kungshamra, Kurland and Lappis): 08-458 10 11
• Fjällis: 020-21 21 12
• Kräftriket (Hovbeslag): 0101-30 85 02
Please note that if you call the emergency phone number and it is not an emergency or it is during office hours you will have to pay a fine.
Is furniture included in the accommodation?
All of our accommodations are furnished with basic furnishings such as bed and furniture for storage. Depending on type, size and area of the accommodation furnishings and inventories can vary. Please refer to the information sheet for your accommodation area for more information about what is included.
Are kitchen supplies and bedding included?
Kitchen supplies and bedding are not included in the accommodation. You may find some kitchen supplies that are left by a previous tenant, however this is not something that we can guarantee.
Can I bring my own furniture/electrical appliances?
According to the contract regulations it is not permitted to bring your own furniture or electrical appliances. If you need to bring any special furniture that you may need, please email firstname.lastname@example.org to consult if this could be permitted.
Are pets allowed in the accommodation?
No, pets are not allowed in any of our accommodation areas.
Do I have access to a laundry room at the accommodation?
Yes, there is a common laundry room free of charge at each accommodation area. Please refer to the information sheet for your accommodation area for more information about the common laundry room.
I have a vacant apartment that I want to rent to students. Can I rent it through Housing Office??
If you could not find the answer to your question here, please send us an e-mail at email@example.com
Your are also welcome to meet us during our visting hours every Tuesday and Thursday 13:00-14:00 at Servicecenter, Södra Huset.
Visiting hours are cancelled until further notice, due to the spread of the coronavirus.
Last updated: October 21, 2020
Source: Property management office