IT Support

Serviceportalen - find solutions to your IT problems

Find solutions to your IT problems whenever you need them! In the new self service portal you will find FAQ’s, guides and instructional videos for various IT systems and software. 

Everything hasn't been translated but we are constantly adding information in English. Hopefully you can find what you're looking for, if not you are always welcome to contact Helpdesk


What is a university account and university card?

Your university account gives you access to a number of IT services at Stockholm University. The university card is used for library services, and printing/copying.

The university card

The university card can be used as a library card, for copying and printing and to gain access to the library's e-resources.

Wireless networks and how to get online

Stockholm University has two wireless networks, eduroam (recommended) and SU. We are constantly improving the service and accessibility of the wireless network eduroam.

Lost username or password

If you lost the username or password to your university account there are several ways in which you can obtain it.

10 Information Security tips for students

Information security is important to everyone. Here are some helpful hints for students.


Please use Serviceportalen to contact Helpdesk!

Telephone: 08-16 1999

Telephone hours:

Workdays, shorter working hours in the summer 8:00 am-4:00 pm

(May 1 - September 15)

Workdays, standard time 8:00 am-4.40 pm

(September 16-April 30)