Helpdesk to change name March 1

It is important that the names of the functions are consistent with the work performed to create clarity for the users. In IT Services, there’s a function whose name currently lack the desired clarity. 
"Helpdesk" is a generic term used for different purposes in different places and does not at all describe the service work performed by that function. 
To address this ambiguity and set the right expectations, Helpdesk will become IT-support, and the change will take place on March 1.
Apart from the new name, the change really won’t affect you as a student. You will continue to use Serviceportalen to find the answers to your IT related questions and to contact the IT-support.