Background

Many web sites use certificates to encrypt traffic between clients (your devices) and servers. For eduroam a certificate is used to encrypt the login data between your device (phone, computer, tablet etc.) and the University’s login server.
The certificates are valid for a limited time (usually a few years) and when they expire you have to install a new one to still be able to connect to the service. The new certificate for eduroam will be installed on February 24.

What’s the impact for you?

If you’ve used the automatic settings to set up eduroam before you need to update them on all your devices (phones, tablets, computers) so that you can keep using the eduroam WiFi. This applies both to students and employees. You have to do it before February 24 if you are physically on campus.

If you’re working from home it’s best to wait and update the eduroam settings when you’re back at the university, preferably by connecting to the network using a cable. 

If you haven’t reset your university account password since August 2020 you’ll have to do that first in order for eduroam to work.

Reset your password

It’s best if you also reset your password when you’re on the university network rather than at home.

After you've done this, you will be able to keep connecting to eduroam as usual.

If you're using SU Workstation Mac you will find the automatic settings in Self Service, and if you're using SU Workstation Windows you will find them in the INFO folder on your computer desktop.

For computers not related to SU Workstation and mobile devices all the necessary information can be found in Serviceportalen.

If you have a device that does not support automatic configuration, you will have to accept a new certificate. This applies mainly to Linux or Android users and most typically you will get a pop-up window where you can accept the certificate.