The primary functions of the university are teaching, research and interaction with the local community. Telephony is essential to the university’s service and accessibility, and well-functioning telephony represents a very important channel for those who wish to make contact with people at the University.

The most important change is that the charges within the EU/EEA countries have been dropped, which means that you no longer have to switch off roaming when visiting these countries. Something that has been added to the guidelines is that you cannot have new messages in your voicemail when you cancel your extension, as these messages will be deleted when the extension is cancelled.

The purpose of the guidelines for telephony is to make life easier for the departments to maintain a suitable service level, and they contain recommendations for telecommunications services for different functions.

If you have any questions, please contact Helpdesk.