Inom forskningsprogrammet Interaktion och variation i pluricentriska språk (IVIP) utforskas kommunikativa mönster i sverigesvenska och finlandssvenska i tre typer av institutionella samtal: servicesamtal, lärandesamtal och vårdsamtal (se t.ex. Norrby m.fl. 2014; Wide 2016). I denna artikel fokuserar vi på servicesamtalen, i v...

I forskningsprogrammet Interaktion och variation i pluricentriska språk. Kommunikativa mönster i sverigesvenska och finlandssvenska (IVIP) jämförs interaktionella och pragmatiska mönster i de två nationella varieteterna av svenska.2 Analyserna utgår från institutionella samtal som samlats in från tre domäner: servic...

The article gives an account of research into the relationships that exist between varities of pluricentric languages, introducing central concepts and theoretical underpinnings of pluricentric research, covering power relationships, expressions of identity and attitudes as well as the debate on pluricentricity vis-à-vis plur...

Contributing to academic literacies research, this study investigates how counselors at university writing centers in Sweden and Finland handle the micro-level management of knowledge in advice-giving. While writing counselors are experienced in academic writing, they are not necessarily familiar with students’ subject areas ...

Språkvetenskapen har traditionellt undersökt det verbala språket, dess lexikon och grammatik. Exempel som konstruerats eller hämtats från skrivna texter fick länge stå för språket. Senare har talat språk studerats i sekvenser av initiativ och responser, men ofta med fokus på språkliga handlingar. Multimodal interaktionsanalys...

This study investigates the use of greetings in Sweden-Swedish and Finland-Swedish service encounters and the social meaning of different greeting forms. Situated within the framework of variational pragmatics, the study explores Swedish as a pluricentric language and investigates with interactional and statistical analyses t...

This article compares variation in the use of address practices across languages (Swedish, Finnish) and national varieties (Sweden Swedish, Finland Swedish). It undertakes quantitative and qualitative analyses of three sets of transcribed medical consultations. In Sweden Swedish, address pronouns which lower social distance o...

Personal training is a new form of institutional interaction that has not been considerably studied as regards language. Still, alongside embodied interaction, language is central in this activity. In this paper, phrasal utterances are studied as a resource for instructing in personal training. The data consist of 7 h 23 min ...

I denna studie undersöker vi vilka kognitionsverb sverigesvenska och finlandssvenska studenter och handledare använder i akademiska handledningssamtal och i vilken omfattning de olika verben används. Materialet består av svenskspråkiga ämnes- och språkhandledningssamtal som spelats in vid universitet och högskolor i Sverige o...

In this chapter, we study face-to-face meetings between students and supervisors, where the focus of the meeting is supervision of academic writing. The aim of the study is to examine how students and supervisors in Sweden and Finland collaborate in order to improve the students’ texts and to discuss academic writing. Using c...

This study examines positive low- and high-grade assessments in service encounters between customers and salespersons conducted in Swedish and recorded in Sweden and Finland. The assessments occur in a regular sequential pattern as third-turn moves that complete request-delivery sequences, longer coherent requesting sections,...

Vid teaterkassor och bokningscentraler utspelar sig dagligen en mängd korta möten mellan kund och personal. Kunden kommer för att hämta eller köpa biljetter och det är personalens uppgift att försöka uppfylla önskemålen. Dessa institutionella samtal är målinriktade, effektiva och förs vanligen mellan personer som inte känner ...

I artikeln diskuteras handledningspraktiker vid universitet och högskolor i Sverige och i Finland ur ett jämförande perspektiv. Diskussionen bygger på de kommunikativa skillnader vi iakttagit mellan inspelningar av sverigesvenska och finlandssvenska handledningssamtal, bland annat vad gäller hur råd ges och tas emot, hu...

This chapter investigates social positioning through the use (or non-use) of address pronouns in Finland-Swedish and Sweden-Swedish service encounters recorded at theatre and event booking venues in Finland and Sweden. The results demonstrate some compelling variation in address practices which can be attributed to participan...

Syftet med  studien  är att undersöka förekomst och vilka funktioner sekvensavslutande värderande responser fyller i servicesamtal mellan kund och personal vid teaterkassor, bokningscentraler och likande runtom i Svenskfinland och i Sverige. Vi ställer oss följande frågor:

1. Enligt vilka interaktionella mönster förekom...

I institutionella samtal finns det klara mål för interaktionen och precis som i de flesta andra samtal en strävan efter samförstånd och en trevlig stämning. I handledningssamtal kan strävan efter ett gynnsamt samtalsklimat och en bra relation mellan deltagarna t.ex. visa sig i att handledaren framför sina råd och anmärkningar...

This article shows how supervisors and students use cognitive verbs such as think or know in Sweden-Swedish and Finland-Swedish supervision meetings. Drawing on the research framework of variational pragmatics, we highlight similarities and differences between the use of cognitive verbs in the Sweden-Swedish...

While greetings are performed in all cultures and open most conversations, previous studies suggest that there are cross-cultural differences between different languages in greeting behavior. But do speakers of different national varieties of the same language organize and perform their greeting behavior in similar ways? In t...

Swedish is a pluricentric language and has official status in both Sweden and Finland. Until recently, most studies on such languages have focused on differences and similarities in grammar and lexicon, but less on pragmatic variation. We suggest that a pragmatic perspective aids in understanding the relationship between nati...

This chapter investigates the use of imperative-formatted directives in Swedish medical consultations. The specific focus of the chapter is the division of labor between straight, non-modulated imperative turns and imperative turns which are modulated with a discourse particle or some other verbal mitigating device. The resul...

Alla samtal måste börja på något sätt, och det vanligaste sättet att inleda är att utbyta hälsningsfraser. I den här artikeln undersöker vi bruket av hälsningsfraser i finlandssvenska och sverigesvenska servicesamtal.* Inom forskningsprogrammet Interaktion och variation i pluricentriska språk (IVIP) har vi samlat in ett omfat...

In this article we compare advice-giving in academic supervision meetings at Swedish-speaking university departments in Sweden and Finland. Working within the field of variational pragmatics and analyzing interaction in detail we show how Sweden-Swedish and Finland-Swedish supervisors and students, as experts and non-experts ...

The present study investigates the interplay between language, material and embodied resources in one specific type of service encounters: interactions at theatre box offices. The data consist of video recorded interactions in Swedish at three box offices, two in Sweden and one in Finland. Cases representative of the interact...

This paper examines the current language situation on the Åland islands. Åland is a Swedish-speaking autonomous province in Finland. Finland has two national languages: Finnish and Swedish. The Swedish- speaking population in Finland is about 291,000 or 5.3% of the total population (Statistics Finland, end-2014). In Åland,...

The chapter investigates address practices in 318 audio and video recorded service encounters at theatre box offices and other booking venues equally distributed across the two national varieties of Swedish, Sweden Swedish and Finland Swedish. The results demonstrate compelling variation in address choices, which can be linke...

Sharing language but not communicative patterns: Feedback in Sweden-Swedish and Finland-Swedish academic counselling interaction

In this article, we present a study of oral feedback (back-channels and responsive turns) given in academic counselling meetings between an essay supervisor and one or two students. The purpos...

This article investigates how interpersonal relationships are expressed in medical consultations. In particular, we focus on how modes of address are used in the two national varieties of Swedish: Sweden Swedish and Finland Swedish, with the aim to compare the pragmatic routines in the two varieties. Thus the study contribute...

Många av världens språk är s.k. pluricentriska språk, dvs. språk som talas i fler länder än ett. Bara i Europa finns en rad exempel på sådana språk, till exempel engelska, franska, tyska och svenska. Men samtalar man på samma sätt i olika länder bara för att man talar samma språk? Eller ser de kommunikativa mönstren olika ut?...

The introduction provides a brief overview of address research, particularly focusing on address practices in Europe. It also serves to contextualize the six chapters of the volume, all of which present up-to-date empirical research of address and social relations in a variety of contexts and languages including Dutch, French...

This paper presents a study of pronouns used in Sweden-Swedish and Finland-Swedish supervision meetings. In both countries, supervisors use similar sets of pronouns when commenting on an academic essay written by a student. Often, the supervisor addresses the student directly, e.g. but you could write x, or uses an i...