IT News

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Use your mobile phone abroad without paying more

From now on you can use your mobile phone abroad without any extra costs. The new rules apply to countries within the EU and EEA States.

Summer opening hours Helpdesk & computer labs

Computer lab Lantis will have limited opening hours over the summer. Computer lab A5 will be open according to normal University opening hours all summer.

Malicious code in attached Word documents

There is currently an attempt to exploit a vulnerability in MS Office going around.

Attempted phishing through fake emails from Danske Bank

There’s a fake email going around claiming to be from Danske Bank. This is a phishing attempt; don’t click on any links in the email if you have received it!

Mobile phones to change networks

All mobile phone users will soon be changing mobile networks. The network change will happen automatically and most users won’t have to change SIM cards as long as phones and other devices are switched on and connected to the telephone network when the network change occurs.

Mobile phones to change networks

All mobile phone users will soon be changing mobile networks. The network change will happen automatically and most users won’t have to change SIM cards as long as phones and other devices are switched on and connected to the telephone network when the network change occurs.

When was the last time you changed your password?

Don’t use the same password for multiple services. Use a “complicated” password and change your password regularly.

New phishing attack directed at email users

There’s a new phishing attempt going around at the moment - an email urging users to “re-validate their accounts” This email is false and if you have received it, just delete it. Do not click on the link!

Important information for eduroam users

If you use the wireless network eduroam you need to change the eduroam settings in all your devices before March 1. There are automatic settings for different devices and you can make the changes now.

Extensive phishing attempt

A fairly extensive phishing attempt directed at university email users started Friday afternoon. If you receive the email do NOT click on the attached file! If you’ve already clicked on the file your computer needs to be reinstalled.

Phishers are trying out new methods

A scam email that appears to be from PostNord has been going around recently. Never ever click on links in questionable email messages; your files can be “hijacked” and thus inaccessible to you.

Try the self service portal when you have IT problems

Find answers to your IT questions whenever you need them! In the self service portal you will find FAQ’s, guides and instructional videos for various IT systems and software. You can also place orders for IT Services, keys and keycards.

MATLAB R2015b last release of the 32-bit version for Windows

MATLAB R2015b will be the last version of MATLAB to support 32-bit Windows. If you don't want to upgrade Windows you can choose to continue using the previous version of MATLAB.

New global IT vulnerability detected

A new global vulnerability that affects IT systems has been discovered. IT Services has taken the necessary steps to secure University servers, but departments that have their own servers must secure these themselves.

Access to software for those who are both students and employees

A number of software programs are available for people who are both students and employees at the University via Stockholm University's Software Agreement. To access these, certain requirements must be met.

New email settings in Outlook

As a result of upgrades to the email system those using the email program Outlook on their computers outside the university network will see a dialogue box regarding server settings the first time they log in outside the University network.

A new phishing attempt in circulation

Yet another phishing attempt was sent out to University email users last night. The message is in Swedish and contains an attached pdf file and claims to be from Stockholm University. If you have received the email, delete it without opening the attachment!

Don’t forget to change your SIM card!

The time has come for our new telephone service provider to take over. Depending on what type of phone you have, the transfer will take place either Tuesday or Thursday.

A new telephone service provider for Stockholm University

Stockholm University will soon have a new telephone service provider. This means that all subscriptions must be transferred from the old to the new carrier. This entails replacing everyone’s SIM cards. The new SIM cards have now been distributed.

Before you go on holiday…

Before you "log out" for the holidays, please remember to let people know that you'll be out of the office, or that your office hours will be different during the holiday season.

A new voicemail system

We now have a new voicemail system for landlines. That means you have to record a new outgoing message and create your own PIN code.

Phishing email appears to come from SU

A new phishing attempt has been stopped today. A large amount of email users have received an e-mail that appears to come from Helpdesk and contains the university's logo. The message is false, throw it in the trash!

Surf the net almost anywhere with eduroam

With the wireless network eduroam you can get internet access in a variety of places off campus all over Sweden and even in the world using your regular password.

”The Heartbleed bug"

A serious vulnerability , called "the Heartbleed bug", was detected on Monday. The vulnerability made it possible to monitor the information passing between a user and a web service. IT Services has taken the necessary steps to secure university servers.

Våtmarken vid Bergianska

Stockholm University goes green

Stockholm University strives to become increasingly environmentally-friendly. Now, a new step forward has been taken in the creation of a policy for Green IT.

Contact

IT Services

Contact Helpdesk

Telephone: 08-16 1999

Telephone hours:

  • Workdays, shorter working hours in the summer 8.00 am-4:00 pm
    (May 1 - September 15)
  • Workdays, standard time 8.00 am-4:40 pm
      (September 16 - April 30)

IT Services in the University's staff catalogue