I teach qualitative methods, ethics, philosophy of science, empathy and personality.

My research is about empathy.

 

A selection from Stockholm University publication database

• One for all or all for one?: An integrative review of research on frequent callers

  2022. S. Skogevall (et al.). PEC Innovation 1

  Article

  Objective: Telephone health services is an increasing and integral part of health care in several countries. Callers who call repeatedly, in the current study “frequent callers” are present in all kinds of healthcare services, often constitute a considerable proportion of the total amount of calls and are complicated to help. The aim was to provide a comprehensive overview of research on frequent callers at a variety of telephone health services.

  Methods: An integrative literature review. Literature was searched for the period 2011–2020 in CINAHL Plus, MEDLINE, APA PsycArticles, APA PsycInfo, and PubMed, and resulted in the inclusion of 20 articles.

  Results: Studies on frequent callers (FCs) were found in the context of emergency medical services, telephone helplines, primary healthcare, and specialist medicine clinics. Frequent calling was associated with psychiatric comorbidity, and the reasons for calling were often multifaceted.

  Conclusion: The strategies suggested for handling calls involved an individual approach, which could be enabled through multidisciplinary work.

  Innovation: The main findings indicate a need for a systematic approach and guidelines to enable optimal help for FCs. Cooperation among healthcare instances seems to contribute to a more individual care for FCs.

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• Telephone nurses' perceived stress, self-efficacy and empathy in their work with frequent callers

  2022. Sofia Skogevall (et al.). Nursing Open 9 (2), 1394-1401

  Article

  Aim: To examine telephone nurses' perceived stress, self-efficacy and empathy in their work with answering calls from frequent callers.

  Design: The study is a quantitative questionnaire survey study with a comparative design.

  Methods: Telephone nurses (N = 199) answered a survey containing three instruments: Perceived Stress Scale, General Self-Efficacy Scale and Jefferson's Scale of Empathy. Correlation analysis, multiple regression analysis and analysis of variance were performed to test the research questions.

  Results: Significant negative correlations were found between stress involving calls from FCs and self-efficacy (r = −.238), and significant negative correlations between stress involving calls from frequent callers and empathy (r = −.185). It was further revealed that telephone nurses who had worked less than 30 years scored higher on Jefferson's Scale of empathy than those who had worked more than 30 years, F(1, 183) = 4.98, η² = 0.027.

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• Toward a consensus on the nature of empathy

  2021. Jakob Håkansson Eklund, Martina Summer Meranius. Patient Education and Counseling 104 (2), 300-307

  Article

  Objective: The objective was to provide a synthesis of already synthesized literature on empathy in order to identify similarities and differences among conceptualizations.

  Methods: A review of reviews was conducted to locate synthesized literature published between January 1980 and December 2019. Two authors screened and extracted data, and quality-appraised the sources. A total of 52 articles deemed relevant to this overview were synthesized using thematic analysis.

  Results: The analysis resulted in four themes found in most empathy conceptualizations. In empathy, the empathizer (1) understands, (2) feels, and (3) shares another person’s world (4) with self-other differentiation.

  Conclusions: Most writings about empathy begin by claiming that there is far from a consensus on how empathy should be defined. This article shows a developing consensus among neuroscientists, psychologists, medical scientists, nursing scientists, philosophers, and others that empathy involves understanding, feeling, sharing, and self-other differentiation.

  Practice implications: A clarification of the content of empathy may assist practitioners and researchers in avoiding confusion regarding the meaning of the concept, as well as in developing and measuring the relevant aspects of the concept.

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Show all publications by Jakob Håkansson at Stockholm University