Eriks Sneiders

My flagship course teaches Information Retrieval and global search engines. Other teaching involves cloud computing, Artificial Intelligence, IT innovation in business settings.

Information Retrieval, more efficient communication, communication as a source for improving public and private services are my research directions.

Information Retrieval and language technology have been successfully applied to make the communication between individuals and an organization's contact center more efficient by automatically satisfying some 60% of the inquiries. Furthermore, the communication embodies tacit knowledge about peoples needs, and extracting that knowledge is one key to improving public (e-government and e-democracy, C2G settings) or private (commercial, C2B settings) services.

Co-creation of public value by citizens’ communication to public organizations is the current research topic.