Stockholm university
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Citizen Centric Service Design and IT Architecture

The course tackles method and models for designing e-services in the public sector. Methods for user involvement and participation will be discussed, with a focus on user innovation methods.

Another focus is on making use of and combining enterprise models, such as goal models, network models, process models and conceptual models, for identification and design of e-services. The course also describes models and methods for integration of IT systems, applications and services. Moreover, the course discusses integration techniques such as message brokers, enterprise services buses, web server integration and adapters. A special focus in the course is on describing and discussing the service-oriented architecture (SOA). Real world integration projects from the public administration will be discussed.

  • Course structure

    Teaching format

    Internet based distance learning.


    The course is examined as follows: 

    • take-home examination
    • written assignments


  • Schedule

    The schedule will be available no later than one month before the start of the course. We do not recommend print-outs as changes can occur. At the start of the course, your department will advise where you can find your schedule during the course.
  • Course literature

    Note that the course literature can be changed up to two months before the start of the course.

  • Contact

    This course is part of a programme or incoming exchange studies and is not available for application as a stand-alone course.

    Find more information about Master’s programmes here

    Student counsellor - master