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Advanced Operations Management

The aim of this course is to provide students with knowledge and key analytical tools in operations management with a focus on products and services.

The course provides students with an advanced introduction of the-state-of-the art operations management and relevant analytical tools with a focus on products and services. It is primarily intended for the second-year student who studies the Master program in Operations Management and Control but highly useful for other SBS master programme students as well who wish to develop their quantitative skills.

Key topics that are covered in the course include:

  • process analysis with and without variability
  • process flexibility
  • strategic operations management

Topics will be explained using Spreadsheet-based examples, etc. The course consists of lectures, assignments, seminars, computer labs, and whiteboard exercises.



  • Course structure

    Teaching format

    The course consists of a combination of lectures, seminars and group work and requires a significant portion of self-study on the part of students. Assessment for the course will be continuous and is carried throughout the different activities of the course.
    The course workload is 200 hours equivalent to 7,5 ECTS (40 hours per week equivalent to 1,5 ECTS).
    The language of instruction is English.


    Assessment for the course will be continuous and is carried throughout the different activities of the course. Each assessment task is weighted in relation to its importance in the overall assessment of the course. The student’s results from these different assessment tasks are added up to a total course score corresponding to the final grade for the course.

    Assessment tasks
    The course contains the following weighted assessment tasks:
    1. Individually written exam.
    2. Seminars.

    After completion of the course, students will receive grades on a scale related to the intended learning outcomes of the course. Passing grades are A, B, C, D and E. Failing grades are Fx and F. A grade Fx can be completed for a grade E.

  • Schedule

    The schedule will be available no later than one month before the start of the course. We do not recommend print-outs as changes can occur. At the start of the course, your department will advise where you can find your schedule during the course.
  • Course literature

    Note that the course literature can be changed up to two months before the start of the course.

    Matching Supply with Demand: An Introduction to Operations Management. By Gerard Cachon and Christian Terwiesch. 4th  edition published by McGraw-Hill, 2018. ISBN9781260084610

    See reading list in the current syllabus.

  • Contact

    Course coordinator:

    Head of course: Waqar Ulhassan