Living in student housing

You can collect your keys from the first day of your housing contract – not earlier.

A valid passport or photo ID is required at pick-up.

The full key set you receive on arrival must be returned in the same condition when you move out.

Where to collect your keys

Södra huset, House D, Floor 4

Pick-up times

Autumn arrivals (August):
11.00–20.00 on the first two days of the contract

Spring arrivals (January):
11.00–20.00 on the first day of the contract

If you arrive later

You can collect your keys during the regular opening hours of the Service Centre.

Arriving outside of opening hours?

Email the Housing Office at least one week in advance to arrange an alternative pick-up time.

If you travel by public transport, start with a single ticket. Wait to buy a travel card, as you may get a student discount once you receive your student card from the Student Union.

How to get to Stockholm University (279 Kb)

How to get to your accommodation (499 Kb)

Public transportation in Stockholm (SL)

Student Union and student cards

Tenants must keep their accommodation and shared spaces clean at all times. Cleaning supplies are not provided.

At Lappis, Kungshamra, and Hovbeslag

• Residents must create a shared cleaning schedule.
• Everyone must clean kitchen appliances, dishes, surfaces, etc.
• If shared areas are not clean, tenants must resolve the issue together.

Important tips

• Do not pour hot oil into the sink – wipe with kitchen paper and dispose of it properly.
• Clean under and behind the fridge regularly to prevent fire hazards.

Please avoid loud music or other noise after 22.00. If security is called due to a disturbance, you may be fined. Repeated complaints can result in termination of your rental contract.

If you are disturbed by neighbours

• Try to resolve the situation politely.
• If needed, contact the Student Health Service for advice.
• For serious disturbances, call the emergency number provided in your rental contract.
• Your identity will remain anonymous if you file a complaint.

Quiet hours

• Weekdays: 22.00–07.00
• Weekends and public holidays: 22.00–10.00

Indoor temperatures in Swedish housing during winter are normally around 20°C, measured as an average. This means that a temperature between 19–20°C is considered normal. Variations slightly above or below are expected.

Radiators automatically turn off when the indoor temperature reaches 20°C. If they feel cold, it simply means the room is already warm enough. Heating is generally activated when the outdoor temperature stays below 15°C for several days. Each building may have slightly different system settings.

If you feel cold, wear warm clothes, use slippers, and drink hot beverages.

Before reporting a heating issue:

• Measure the indoor temperature one metre above the floor and one metre from the outer wall.
• Report only if the temperature stays below 20°C for three consecutive days.

Read more about heating systems in Sweden (Stockholms studentbostäder)

Lost keys must be reported to the Housing Office or Service center during their opening hours. In case of lost keys outside the working hours, tenants must contact the property owner’s emergency number. A charge for the provided service will occur.

Opening hours Service Centres

Several delivery companies operate in Stockholm. If you have problems with mail delivery, it is your responsibility to contact the company you used.

If a parcel does not fit in the letterbox, it is usually delivered to the nearest service point. You will receive a message with collection details.

The Housing Office cannot accept or store letters, parcels, bags or suitcases on your behalf.

Pets are not allowed in any of our accommodations or shared spaces.

Pest infestations, such as bedbugs, can unfortunately occur – often after travel. To minimise the risk:

• Wash and clean clothes and bags thoroughly after travelling.
• Never store bags or luggage under your bed – this is an ideal hiding place for bedbugs.
• Clean your accommodation regularly.

Signs of infestation may include small black dots (droppings) on bedding or bite marks on uncovered skin.

If you discover pests in your room or anywhere in the building, you must report it immediately via a maintenance request in the Service Portal. This is a legal obligation.

• Decontamination is free of charge.
• You will not be penalised for reporting pests.
• Always report suspected pests – even if you're unsure.

All tenants are responsible for sorting waste correctly. Follow the instructions and signs in your building.

• Always push waste fully into recycling or bulky waste rooms.
• Fold cardboard boxes to save space.
• Food waste must be disposed of in the correct bins – never in recycling or bulky waste areas.
• Do not throw cigarette butts, paper or rubbish on the ground or out the window.
• A fee will be charged for anything that staff need to clean, collect or move – this includes shared spaces, outdoor areas, and recycling rooms.

Read more about sustainable living in your accommodation

You can stay in university housing for up to 4 semesters (2 years). 

Extensions are not automatic – you must apply through your accommodation account after moving in. Each time you apply, you must upload proof of tuition fee payment.

Deadlines

Spring extension: apply by 15 October

Autumn or summer extension: apply by 15 April

Approval is not guaranteed and may require confirmation from your international coordinator (only for full-semester extensions).

The extension is confirmed only after payment is received.

Log in to you accommodation account

Your rent includes heating, hot and cold water, electricity, and wired internet (Wi-Fi is not included).

Payment schedule (per semester)

• First payment (20%) + deposit is due immediately after accepting your housing offer – this confirms your booking.
• Second payment (80%) is due mid-semester. The invoice is sent after the first payment.

Extensions

• A new 20% payment is due before the new semester starts.
• The remaining 80% is due mid-semester. The invoice is sent after the first payment.

Summer extensions

• Rent is charged weekly.
• Payment is due before the spring semester ends to confirm the extension.

How to pay

• Rent is paid online by credit or debit card.
• If you have payment issues, contact the Housing Office.
• Full details are included in your accommodation offer and visible in your accommodation account.

You can request a summer extension during the spring semester. Only the following end dates are available:

23 June, 7 July, 21 July, 4 August, or 11 August.
If you choose another date, it will be moved to the next available one.

The rent must be paid in advance and is based on your spring semester rent.

• You cannot change housing area or accommodation type.
• Subletting is not allowed under Swedish law.
• Guests may stay one night only, and only with prior approval from the Housing Office. Check your contract for local rules.

• Every apartment is a separate fire cell. To prevent the spread of smoke and fire, keep all apartment and staircase doors closed at all times.
• Never store anything in corridors or stairwells – including shoes, doormats, bicycles, garbage bags, or packages. These are evacuation routes and must remain completely clear.
• Items left in these areas will be removed without notice. You may also be charged a fine.
• Smoking is strictly prohibited in all rooms, apartments and common areas.

Most rooms are equipped with ceiling-mounted smoke detectors. Test your detector when you move in by pressing the test button until the alarm sounds.

You are responsible for regularly checking that your smoke detector is working properly.
Tampering with, removing or damaging the smoke detector is strictly forbidden.

If the detector beeps or blinks continuously, change the battery. If it still doesn’t work after changing the battery, report the issue immediately via the Service Portal. If you’re unable to change the battery yourself, submit a maintenance request.

Smoke detectors at Hovbeslag

The smoke detectors at Hovebeslag are connected to the building's main system. You must not switch them off. If there’s an issue, report it through the Service Portal.

In case of a fire, do the following:

1. Save – get to safety

• Put yourself and others in a safe place.
• Leave the building if you can – go to the street or the yard.
• If you cannot exit, stay in your apartment and close all doors. Rescue services can assist you through the window.

Important:

• Smoke rises – stay close to the floor where the air is clearer.
• Use the staircase, never the lift.
• Avoid rooms or stairwells filled with smoke.
• Close all doors behind you. This slows the spread of fire and gives rescue services more time.
• Do not open a closed door to check for fire – it may cause a backdraft. If the top of the door feels warm, there is likely fire behind it.

2. Alert – call for help

Call 112 and report the fire.
Tell them what has happened and your exact location.

3. Extinguish – only if it’s safe

If it is a small fire and you are not at risk, you may try to extinguish it.
Do not put yourself or others in danger.

All student accommodations are inspected either during your stay, before departure, or after you move out. You’ll receive inspection details by email a few weeks before leaving.

The inspection checks that

• your room has been properly cleaned
• all personal belongings have been removed
• no damage has occurred or repairs are needed.

Cleaning and damage

If the room hasn’t been cleaned according to instructions, your entire deposit will be used to pay for professional cleaning.

This is a fixed fee, even if only one area is left unclean.

If there is serious damage (e.g. from indoor smoking or mould), extra cleaning costs will apply.

Left belongings

Leaving items behind will result in a removal fee, depending on what needs to be cleared.

Keys must be returned to the key box located outside Södra Huset, house D (to the left of the revolving door).

• Only the keyring with the keys should be placed in the box.
• Do not use an envelope.

Deadline

• All keys must be returned no later than 18.00 on the last day of your housing contract.
• Late returns will result in additional charges.

Personal keys

• Before returning your keys, remove any personal keys from the keyring.
• Any private keys returned by mistake are immediately discarded and cannot be retrieved.

Damaged keyrings

• If the keyring is broken upon return, a replacement fee will be charged for all keys.

• Your deposit is refunded to the same card used for payment.
• If the card is no longer valid, contact the Housing Office as soon as possible.
• Refunds are only issued after the inspection result is complete – this may take some time.

Here we list some frequently asked questions regarding accommodation provided by Stockholm University.

Who is my landlord?

The Housing Office, Stockholm University is your landlord. Contact housingoffice@su.se in case of any inquiry.

Where do I find my housing contract?

A copy of the housing contract was sent to you via email when you accepted the accommodation offer.